1. Site Identification and Acceptance of the Terms
Tonas Wood México, SAPI de CV (hereinafter “Tonas Wood” , “the company” or “we” ) is the owner of the Tonas Wood brand and operates the website www.tonaswood.com . This site is an e-commerce platform where we sell hand-painted wooden clocks in the Alebrije style, incorporating Zapotec iconography. By accessing or using our site and/or the services we offer, you ( "User" or "Customer" ) declare that you have read and accepted these Terms and Conditions, as well as our Privacy Policies , Manufacturer's Warranty Policy , Return and Refund Policy , and Exchange Policy , which are incorporated herein by reference. If you do not agree to these conditions, you must refrain from using the site or its services.
Tonas Wood reserves the right to modify these Terms and Conditions, as well as other policies, at any time. The current version will be posted on the Site. Continued use of the Site constitutes acceptance of any modifications. .
2. Description of the service
Tonas Wood is an online store offering high-quality wooden clocks, painted in the Alebrije style and incorporating Zapotec iconography. Our products are offered in limited quantities and can be personalized with engraving. By registering on the site, the User can purchase a variety of hand-painted clocks. .
3. Intellectual property and content of the site
All content from www.tonaswood.com , including text, images, graphics, logos, source code and software, is the exclusive property of Tonas Wood or used under license, and is protected by copyright and other intellectual property rights The content is offered solely for the User's personal, non-commercial use. Reproduction, distribution, modification or creation of derivative works without written authorization from Tonas Wood is prohibited.
4. Legal capacity
The purchase of products is only permitted to persons of legal age with legal capacity to enter into contracts. If a minor wishes to purchase products, they must do so through their parents or guardians, who will be considered their legal representatives.
5. Registration, accounts and veracity of information
To purchase on the site, the Customer must create an account and provide personal information (such as name, ID, gender, address and contact information) that is true, complete and up-to-date. The Client guarantees the veracity of the data provided and exonerates Tonas Wood from liability for errors or inaccuracies. The company will use and store such information following high security standards to prevent loss, alteration or unauthorized use. The processing of personal data is governed by our Privacy Notice , available on the website.
6. Payment methods
When making a purchase, the Customer must provide the information necessary to process the payment. Tonas Wood accepts the following payment methods:
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Credit and debit cards : Through secure payment providers (e.g., Shopify Payments and PayPal ). Accepted cards may include Visa, MasterCard, and American Express. Transactions are processed in accordance with existing contracts between the Customer and their issuing bank; Tonas Wood assumes no liability in connection with such contracts. .
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Kueski Pay : Buy now, pay later. By choosing Kueski Pay, the Customer accepts Kueski's terms and conditions. Tonas Wood acts as a collection channel and is not responsible for credit decisions or any fees Kueski may charge.
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Bank deposit or transfer : Under this option, Tonas Wood will provide the Customer with the bank details to make the deposit or transfer. The Customer must send proof of payment within the indicated timeframe to confirm the order. The order will not be processed until the funds are credited to Tonas Wood's bank account.
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Other payment providers : Other authorized payment methods may be incorporated; by using them, the Customer agrees to their terms.
In all cases, Tonas Wood uses third-party services to process payments and does not store sensitive financial information. We reserve the right to cancel orders if payment processors reject the transaction.
7. Prices and availability
Product prices are expressed in Mexican pesos (MXN) and include applicable taxes, unless otherwise indicated. Products and prices are subject to availability and may change without notice. Tonas Wood makes reasonable efforts to ensure product images are accurate; however, variations in style, color, size, and shape may occur due to the handmade nature of the product.
8. Images, symbols and disclaimer
The designs, patterns, and symbols—including fretwork —appearing on our watches are cultural and artistic expressions. They are presented for illustrative and aesthetic purposes only and are not intended to represent any particular person or confer any physical, emotional, or spiritual qualities. Any symbolic interpretations (e.g., leadership, protection, energy, or purpose) are metaphorical and do not constitute a promise of results or sensations.
Product images are indicative of style and quality ; they may not be an exact match for the final piece. Due to handcrafting, variations in color, grain, finish, paint, and other details may occur. Such variations are not considered defects.
This section constitutes Tonas Wood's Disclaimer of the meaning of the symbols and fretwork, and is incorporated by reference into these Terms.
9. Manufacturer's Limited Warranty
Tonas Wood offers a 12-month Limited Warranty that covers manufacturing defects, including the movement, hands, battery, and other internal components of the watch. The warranty is valid for one year from the date of purchase and will only be effective upon presentation of the original purchase receipt. In the event of a covered defect, Tonas Wood will repair or replace the watch at no additional cost.
The warranty does NOT cover:
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Damage to the crystal, bezels, case, strap, or links of the watch.
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Damage to the paint.
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Damage caused by lack of care, accidents, improper handling, normal wear and tear, scratches or cracks.
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Water damage (our watches are splash resistant but should not be submerged or exposed to prolonged moisture).
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Products not purchased through authorized distributors.
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Final sale items or discontinued watches.
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Theft or loss of packages.
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Repairs or modifications made by unauthorized third parties.
For the warranty to be valid, the product must have been purchased through our authorized channels (Tonas Wood official website, Amazon, Amazon Handmade, El Palacio de Hierro, Liverpool and Sears) The Customer must submit a warranty request with photographs and a detailed description of the problem. After evaluating the request, Tonas Wood will determine if the case qualifies for the warranty and will communicate the next steps. Shipping costs will be borne by the Customer, unless otherwise provided by law. .
10. Returns and exchanges
For return, refund, or exchange requests, the Customer must consult and comply with the Return and Refund Policy and the Exchange Policy published on our website. These policies establish the conditions, timelines, and procedures for accepting returns (for example, that the watches be in perfect condition and unworn, in the original packaging). Tonas Wood reserves the right to reject returns that do not meet these requirements. Shipping costs associated with returns or exchanges will be borne by the Customer, unless otherwise provided by law.
11. User Conduct and Restrictions on Use
The User agrees to use the Site in a lawful and respectful manner. The User is prohibited from: (a) using the Site for illegal or unauthorized purposes; (b) sending obscene, offensive, or abusive messages; (c) harassing or harming third parties; (d) using information obtained from the Site to contact, advertise to, or solicit other users without their consent. ; (e) infringe third party rights (copyright, trademark, privacy or other personal rights) ; (f) introduce viruses or malicious software. The User is responsible for the content of any comments or communications they submit.
12. User-generated content
Suggestions, ideas, comments or any other material sent to Tonas Wood become the exclusive property of the company. . Users assign all ownership rights and agree that Tonas Wood may use such content for commercial or non-commercial purposes, without obligation to pay compensation or respond to comments. .
13. Errors, inaccuracies and cancellation of orders
The information on the site may contain typographical errors or inaccuracies. Tonas Wood reserves the right to correct any errors or update information at any time without prior notice. If an order contains an error in pricing or descriptions, Tonas Wood may suspend or cancel the order and refund any payments received.
14. Compensation
The User agrees to hold Tonas Wood, its directors, collaborators and affiliates harmless from any claim or demand arising from the use of the site, the breach of these Terms or the violation of third party rights. .
15. Site Modifications and Termination
Tonas Wood may, at any time and without prior notice, modify or discontinue the site or the services offered. In the event of termination of the service, the obligations arising from these Terms (including warranties and limitations of liability) will survive. .
16. Third-party links
The site may contain links to third-party services or websites. Although some services may be affiliated with Tonas Wood, we do not control their content and assume no responsibility for it. Users access such links at their own risk. and agree that Tonas Wood is not responsible for the accuracy, completeness, timeliness or reliability of those services or for any damages that may arise from your use of third-party sites. .
17. Disclaimer of Additional Warranties and Limitation of Liability
Except for the 12-month Limited Warranty described in Section 9, the products and services are provided “as is” without any additional warranties, express or implied (including, but not limited to, warranties of merchantability and fitness for a particular purpose). Use of the site and products is at the User's own risk.
Tonas Wood shall not be liable for any direct, indirect, special, or consequential damages arising from the use of, or inability to use, the materials and services on the site or the performance of its products. This limitation applies to the extent permitted by applicable law and does not affect any rights that cannot be excluded.
18. Applicable legislation and jurisdiction
These Terms and Conditions shall be construed and governed by the laws of the United Mexican States. For the resolution of any dispute arising from the use of the site or these Terms, the parties submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that may apply to them by reason of their present or future domicile.
19. Contact
For any questions or comments regarding these Terms and Conditions or other matters, please contact us at:
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Email: support@tonaswood.com
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Telephone: +52 561 125 5298
Address: Uxmal 695, Col. Letrán Valle, Mexico City, CP 03650.
Last updated: September 6, 2025.