1. Site Identification and Acceptance of the Terms
Tonas Wood México, SAPI de CV (hereinafter “Tonas Wood”, “the company” or “we”) is the owner of the Tonas Wood brand and operates the website www.tonaswood.com This site is an e-commerce platform where we sell hand-painted wooden clocks in the Alebrije style, incorporating Zapotec iconography.
By accessing or using our site and/or the services we offer, you ("User" or "Customer") declare that you have read and accepted these Terms and Conditions, as well as our Privacy Policies. , Manufacturer's Warranty Policy , Return and Refund Policy and Exchange Policy , which are incorporated into this document by reference.
If you do not agree to these terms, you should refrain from using the site or its services.
Tonas Wood reserves the right to modify these Terms and Conditions, as well as other policies, at any time. The current version will be posted on the Site. Your continued use of the Site constitutes acceptance of any modifications.
2. Description of the service
Tonas Wood is an online store offering high-quality wooden watches painted in the Alebrije style and incorporating Zapotec iconography. Our products are offered in limited quantities and can be personalized with engraving. By registering on the site, users can purchase a variety of hand-painted watches.
3. Intellectual property and content of the site
All content from www.tonaswood.com , including text, images, graphics, logos, source code and software, is the exclusive property of Tonas Wood or used under license, and is protected by copyright and other intellectual property rights.
The following names and trade names are registered trademarks or are in the process of being registered in the name of Tonas Wood México, SAPI de CV:
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Tonas Wood®
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Tonas Wood – The Clock of Mexico®
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Alebrije® Clock
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Alebrije® Watches
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Alebrije® Strap
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Alebrije Strap®
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We are Alebrijes®
Unauthorized use of these trademarks constitutes a violation of industrial property rights and will be prosecuted under applicable Mexican law and international intellectual property treaties.
The content of the site is offered solely for the User's personal, non-commercial use. Reproduction, distribution, modification, or creation of derivative works is prohibited without written authorization from Tonas Wood.
4. Legal capacity
The purchase of products is only permitted to persons of legal age with legal capacity to enter into contracts. If a minor wishes to purchase products, they must do so through their parents or guardians, who will be considered their legal representatives.
5. Registration, accounts and veracity of information
To purchase on the Site, the Customer must create an account and provide personal information (such as name, ID, gender, address, and contact information) that is true, complete, and up-to-date.
The Client guarantees the accuracy of the data provided and releases Tonas Wood from liability for errors or inaccuracies. The company will use and store such information following high security standards to prevent loss, alteration, or unauthorized use.
The processing of personal data is governed by our Privacy Notice, accessible on the website.
6. Payment methods
When making a purchase, the Customer must provide the information necessary to process the payment. Tonas Wood accepts the following payment methods:
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Credit and debit cards: Through secure payment providers (Shopify Payments, PayPal).
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Kueski Pay: Buy now and pay later, under Kueski's terms and conditions.
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Deposit or bank transfer: Tonas Wood will provide the details for payment, and the Customer must send the receipt within the specified timeframe.
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Other payment providers: Other authorized methods may be added in the future.
In all cases, Tonas Wood uses third-party services to process payments and does not store sensitive financial information. We reserve the right to cancel orders if payment processors reject the transaction.
7. Prices and availability
Prices are expressed in Mexican pesos (MXN) and include applicable taxes, unless otherwise indicated. Products and prices are subject to availability and may change without notice.
Due to the handmade nature of the product, there may be variations in style, color, size, and shape from the images shown on the site.
8. Images, symbols and disclaimer
The designs, patterns, and symbols—including fretwork—that appear on our watches are cultural and artistic expressions, presented for illustrative and aesthetic purposes.
They are not intended to represent any particular person or confer physical, emotional, or spiritual qualities. Any symbolic interpretation (e.g., leadership, protection, energy, or purpose) is metaphorical and does not constitute a promise of results.
Product images are indicative of style and quality; due to handcrafted workmanship, variations may occur and will not be considered defects.
9. Manufacturer's Limited Warranty
Tonas Wood offers a 12-month Limited Warranty covering manufacturing defects (movement, hands, battery, and internal components).
The warranty does NOT cover:
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Damage to crystal, bezels, case, strap or paint.
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Normal wear and tear, accidents, moisture or water.
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Products not purchased through authorized distributors.
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Repairs made by unauthorized third parties.
The warranty will only be valid for purchases made through official channels (Tonas Wood, Amazon, Palacio de Hierro, Liverpool, Sears, etc.).
10. Returns and exchanges
For returns, refunds or exchanges, the Customer must consult and comply with the Return and Refund Policy. and the Exchange Policy .
The associated shipping costs will be borne by the Customer, unless otherwise provided by law.
11. User Conduct and Restrictions on Use
The User agrees to use the site lawfully and respectfully. The following are prohibited:
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Use the site for illegal purposes.
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Sending offensive or abusive messages.
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Infringing the rights of third parties.
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Introduce viruses or malicious software.
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Using information obtained from the site for unauthorized advertising.
12. User-generated content
Suggestions, ideas, comments, or any other material sent to Tonas Wood become the exclusive property of the company. The User assigns all rights of use, without obligation of compensation.
13. Errors, inaccuracies and cancellation of orders
The information on the site may contain typographical errors or inaccuracies. Tonas Wood reserves the right to correct or update information without prior notice.
If an order contains errors in prices or descriptions, Tonas Wood may suspend or cancel it and refund any payments received.
14. Compensation
The User agrees to hold Tonas Wood, its directors, collaborators, and affiliates harmless from any claim arising from the use of the site or the breach of these Terms.
15. Site Modifications and Termination
Tonas Wood may modify, suspend, or terminate the services of the site at any time without prior notice.
16. Third-party links
The site may contain links to third-party services. Tonas Wood does not control or assume responsibility for their content.
17. Disclaimer of Additional Warranties and Limitation of Liability
Except for the 12-month Limited Warranty, products and services are provided “as is” without additional warranties.
Use of the site and products is at the user's own risk. Tonas Wood will not be liable for damages arising from the use or inability to use the site or products.
18. Applicable legislation and jurisdiction
These Terms shall be governed by the laws of Mexico. For disputes, the parties submit to the competent courts of Mexico City.
19. Contact
For questions or comments, you can contact us at:
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Email: support@tonaswood.com
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Telephone: +52 561 125 5298
Address: Uxmal 695, Col. Letrán Valle, Mexico City, CP 03650.
20. Using the Somos Alebrijes application
The subdomain somosalebrijes.tonaswood.com (hereinafter, the “Somos Alebrijes App” ) is part of the Tonas Wood digital platform and is subject to these Terms.
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Purpose: The App offers an interactive experience to personalize watches and receive recommendations based on aesthetic and cultural criteria.
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Information provided: The data entered by the User (color preferences, personality, interests, descriptions) will be processed for personalization purposes. Data is not considered confidential except for personal data, which is processed in accordance with the Privacy Notice. .
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Limitation of Liability: Tonas Wood does not guarantee that the recommendations represent a true or definitive description of the User's personality. Use of the App is at the User's own risk.
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Intellectual Property: The designs generated in the App are temporary expressions and do not confer intellectual property rights on the User. Tonas Wood may store and use them for experience enhancement, marketing, or product development purposes.
Last updated: September 11, 2025.